Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customers must provide photo proof for claims.

To start a return, you can contact us at dsstudiooffical1@gmail.com. Please note that returns will need to be sent to the following address: [Flat 15 St. johns Court, 51 St. Johns road, Redhill RH1 6DS, United Kingdom] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dsstudiooffical1@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom or personalized products (such as made-to-order hoodies, custom designs, or Print-on-Demand items)
  • Items that have been worn, washed, or used
  • Items not in their original condition or packaging

Because many of our products are made specifically for each customer, we do not accept returns or exchanges unless the item is defective, damaged, or incorrect.

If you have any questions about your specific item, please contact us before placing your order. Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


International Orders & EU Customers

For customers located in the European Union, you may have the right to request a return within 14 days under local regulations.

However, this right does not apply to:

  • Custom or personalized products
  • Made-to-order (Print-on-Demand) items

As most of our products are custom-made, they are exempt from this policy unless the item is defective, damaged, or incorrect.

For all other orders, our standard 3-day return policy applies.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dsstudiooffical1@gmail.com.